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Login Help

There are a few different reasons why you may not be able to log in and we've put together a list of troubleshooting steps for you to follow below.  

  1. Clear Your Cache
    1. You can find the steps on how to get this done by clicking here
  2. Try a different browser
    1. Membee is developed for and tested in the most recent version of all the major browsers, IE, Firefox, Google Chrome and Safari using their default settings.  If you aren't able to login in one browser, try another.  If it works, this means that your original browser has been changed in some way and is blocking Membee from being able to run.  You will need to consult with your IT support to help you diagnose and fix the issue.
  3. If you access Membee using a shortcut or favorite check to make sure that the URL that it is going to is not pointing to the login screen.  
    1. Have another staff member log into Membee
    2. Go to the URL that you see once they have logged in  - this is your URL for Membee
    3. Login with your username and password.  Remember, if you have clicked on the reset password multiple times to use the 
    4. If you are able to login, make sure to delete any old favorites of short-cuts and replace them with the URL to Membee. 
  4. You have reset your password multiple times and aren't using the correct password 
    1. Have another staff member log into Membee
    2. Have the staff member search for and select your record
    3. In the Access Information panel at the bottom of the screen have them click on the "Reset Password" link and enter a password for you.
    4. Try logging in again using that password
  5. Check to make sure that you or the staff member has the correct permissions set up
    1. Have a staff member who is able to log into Membee log in
    2. Go the record for the user who can't log in Scroll to the bottom of the record and have a look at the access panel.  In order to be able to log into Membee your user must:
      • Be activated - If they are not you will see a link called "Activate" or "Reactivate.  If that is the case you will need to click on the link and set up their record as described above
      • Have the program "Association Staff" and at minimum the "Role" Membership Administrator.  If they do not:
        1. In Membee, search for and select the name of the staff member
        2. Scroll down to the bottom of the record
        3. Click on the "Add Program" link at the bottom of the "Access Information" panel
        4. Click on "Association Staff"
        5. Click on "Save and Close"
        6. Mouse over the program and click on the "Edit" link
        7. Click on "Membership Administrator"
        8. Click on "Save and Close"

If the above steps don't resolve the issue or there are no staff that are able to log in call us IMMEDIATELY at 1-800-729-2962 ext. 405 or email us at support@membee.com so that we can help you right away.

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