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Login Troubleshooting

  • Updated

If you are a staff or Membee user and you're having trouble logging into your Membee database, you're in the right place!

There are a few different reasons why you may not be able to log in and we've put together a list of troubleshooting steps for you to follow below.  

1) Clear Your Cache

2) Try a different browser

3) Check the URL

4) Incorrect Password

5) Not Setup as a Subscriber

 

1) Clear Your Cache

You can find the steps on how to clear your browser's cache by clicking here

 

2) Try a different browser

Membee is developed for and tested in the most recent version of all the major browsers, Firefox, Google Chrome, and Safari using their default settings.

If you aren't able to login in one browser, try another. If it works, this means that your original browser is preventing the login to Membee. This can be affected by browser extensions or browser-specific settings. You will need to consult with your IT support to help you diagnose and fix the issue.

 

3) Check the URL

If you access Membee using a shortcut or favorite in your browser, check to make sure that the URL is not pointing to the login screen.  

  1. Have another staff member log into Membee
  2. Go to the URL that you see once they have logged in  - this is your URL for Membee (eg. yourdata.membee.com)
  3. Login with your username and password
  4. If you are able to login, make sure to delete any old favorites or shortcuts and replace them with the basic URL to Membee

 

4) Incorrect Password

You may have reset your password multiple times and aren't using the correct password.

  1. Have another staff member log into Membee
  2. Have the staff member search for and select your record
  3. In the Access Information panel at the bottom of the screen have them click on the "Reset Password" link and enter a password for you
  4. Try logging in again using that password

 

5) Not Setup as a Subscriber

Though rare, you may be a user subscriber or have the correct permissions. Check to make sure that you or the other user is set up as a subscriber

    1. Have another team member log into Membee
    2. Click "Admin" at the top
    3. Open "Subscription"
    4. Under subscribers, look for the person who cannot log into Membee

 

If none of the above steps resolve the issue or there are no other staff/team members available to log in, call us IMMEDIATELY at 1-800-729-2962 ext. 405 or email us at support@membee.com so that we can help you right away.